Contact Information

We are here to help! If you have any questions about our products, need assistance with your order, or require support regarding shipping and returns, please feel free to reach out to us.

Contact Details

• Trade Name: Hugzzy
• Customer Support Email: support@hugzzy.com
• Primary Contact Method: For the fastest resolution, please email us directly.

Customer Support Hours

Our dedicated support team operates during the following hours (UK Time):

• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday & Sunday: Closed (Inquiries received over the weekend will be prioritized on Monday morning)

Estimated Response Time

We aim to respond to all customer emails within 12 to 24 hours on business days. When contacting us regarding an existing purchase, please make sure to include your Order Number (e.g., #1001) so we can fast-track your request.