Privacy Policy

This Privacy Policy describes how Hugzzy (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information: Examples of Personal Information collected include your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This is collected automatically using cookies, log files, web beacons, tags, or pixels.

Order Information: Examples of Personal Information collected include your name, billing address, shipping address, payment information (including credit card numbers or express checkout details via PayPal/Google Pay), email address, and phone number. This is collected directly from you to fulfill our contract.

2. How We Use Your Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.  

Specifically, we use this information to:

Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Screen our orders for potential risk or fraud.

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Personal Information
We share your Personal Information with third-party service providers to help us use your Personal Information, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

4. Your Rights Under UK GDPR
If you are a resident of the United Kingdom, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.  

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the UK GDPR, see Shopify’s GDPR Whitepaper.  

5. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.  

6. Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

7. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.  

8. Contact  
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@hugzzy.com.